Refund Policy

Effective September 2026 · Part of the Terms of Service

The short version. Every purchase in Golf Kingdom is made through Apple's App Store or Google Play, never through us directly, so refunds are requested from and decided by the store you bought from. Virtual items are delivered the moment you buy them. If a purchase you paid for never showed up in the game, email us and we will credit it.

1. What you can buy

Golf Kingdom sells only consumable in-app purchases: jewel packs (💠) and the Season Pass premium track for the current season. There are no subscriptions, no auto-renewing charges, and no paid download. The browser version at play.golf-kingdom.com sells nothing. Coins, crowns, jewels, passes and items are Virtual Items as defined in the Terms of Service: licensed, not sold, with no cash value.

2. Delivery

Jewels are credited to your kingdom and the premium pass track unlocks immediately after the store confirms payment. Because delivery is instant and the item is consumable, the purchase is complete at that moment. This is why the store asks you to confirm the purchase before it goes through, and why the standard right to cancel a digital purchase within 14 days in the European Union and United Kingdom is used up when you agree to immediate delivery in the store's purchase flow.

3. Requesting a refund

We do not process payments and cannot see your card, so we cannot issue a refund ourselves. Ask the store:

Apple App Store: go to reportaproblem.apple.com, sign in with the Apple ID used for the purchase, choose the Golf Kingdom item and pick a reason. Apple decides refund requests under its own terms and normally replies within a few days. You can also open Settings → your name → Media & Purchases → Purchase History on your iPhone.
Google Play (where the Android version is available): open play.google.com/store/account → Order history and choose Request a refund on the item. Google handles requests made within 48 hours of the purchase. After 48 hours, email us at support@golf-kingdom.com with the order number and we will review it and approve refunds in the Play Console where our policy allows.

If a store grants a refund, the jewels or pass track from that purchase may be removed from your kingdom. If those jewels have already been spent, the balance may go negative until it is earned back.

4. When we will credit you ourselves

The purchase did not arrive. Force-quit the app and reopen it: pending purchases are re-checked on launch. If the item is still missing after that, email support@golf-kingdom.com with your creator name and the store receipt (Apple emails one; Google Play shows it in Order history). We credit the missing jewels or pass to your kingdom. This is a credit of the item you paid for, not a cash refund.
You were charged twice for one purchase. Send both receipts. We credit one and ask the store to refund the other, or point you to the store's refund form if it must come from them.
A bug prevented you from using what you bought. Tell us what happened; we fix the bug and make you whole in-game.

5. What is not refundable

Jewels you have already spent, and anything bought with them (speed-ups, builders, store items).
The Season Pass premium track once the season has ended, or once rewards from it have been collected, except where a store or the law says otherwise.
Coins, crowns, jewels or items earned in play or won in events. They were never bought, they have no cash value, and they cannot be exchanged for money.
Purchases you regret because the game changed. Virtual Items may be rebalanced, renamed or retired as the game evolves (Terms of Service §4).
Virtual Items lost because you chose Settings → Reset save data. Deleting your account permanently forfeits every Virtual Item, purchased or earned. We say so on the confirmation before it happens.

6. Purchases by minors and Ask to Buy

Players under 18 need a parent or guardian's permission to buy anything, and the parent is responsible for the purchase (Terms of Service §2). Apple's Ask to Buy (Family Sharing) and Google Play's purchase approval settings work normally with Golf Kingdom. If a child bought something without permission, request the refund from the store; Apple and Google both have processes for this, and we will also credit or remove items as needed once the store has decided.

7. Chargebacks

If you dispute a charge with your bank or card issuer instead of asking the store, the store informs us and we may remove the items from that purchase and, for repeated or fraudulent disputes, close the account. Please email us first: almost every problem is faster to fix in-game than through a dispute.

8. Prices

Prices are shown in your local currency inside the store's purchase sheet before you confirm. They include any tax the store collects. We may change prices at any time; a change never affects a purchase you have already made.

9. Your legal rights

Nothing here removes rights you have under the consumer law of the country you live in, including the right to a remedy where a paid digital item is faulty or not as described. Where this policy and your local law differ, the law wins.

10. Contact

support@golf-kingdom.com. Include your creator name (⚙️ Settings → ✍️ Creator name), the build number at the bottom of the Settings panel, and the store receipt. Screenshots help.